Terms and conditions

These Terms & Conditions outline the basis of services provided by Garden Regeneration. By booking gardening services, you agree to the following:

1. Services

  • Services include regular or one-off visits tailored to your garden’s needs.
  • A year-round garden maintenance package is available for clients who wish to secure priority care.
  • Work is carried out by one fully trained and experienced gardener.

2. Tools & Equipment

  • Garden Regeneration supplies all tools and equipment required for the work.

3. Garden Waste

  • Due to limited vehicle capacity, garden waste cannot be removed.
  • Alternative options such as green bin collections or home composting can be discussed during the consultation.

4. Weather Conditions

  • Work continues in light rain where practical.
  • The gardener will adjust tasks to suit weather conditions, e.g. prioritising pruning or surface clearing over digging in wet soil.
  • In extreme weather, sessions may be rearranged for safety and effectiveness.
  • No charge will be incurred for any sessions missed due to wet weather. If work is cut short, then the chargeable rate will be pro-rated.

5. Chemicals & Pesticides

  • Garden Regeneration does not use weed killers, pesticides, or other strong chemicals.
  • Organic and manual methods are prioritised in line with RHS best practice.
  • Work cannot be carried out in gardens where lawn pesticides have been applied within the last 4 weeks (6 weeks in dry conditions). Clients must notify at least 24 hours in advance if pesticides have been used.

6. Plant Sourcing

  • Plants can be designed, sourced, and planted on request.
  • Plant prices are not marked up, and trade discounts may be passed on where possible.

7. Access

  • Clients must ensure appropriate access to gardens, gates, and sheds.
  • It is not necessary for clients to be present during visits.

8. Year-Round Work

  • Services are available year-round, with reduced activity only during periods of extreme weather.

9. Cancellations & Rearrangements

  • Sessions may be rearranged with at least 24 hours’ notice.
  • Where less than 24 hours’ notice is given, the full fee may still be charged.

10. Communication

  • For urgent messages on the day, please use phone or WhatsApp.
  • For general or first-time enquiries, email is preferred: gardenregen@gmail.com.

11. Employment Status

  • The gardener is registered as self-employed, sole trader.

12. Rates & Payment

  • Current rates are available upon request by email.
  • Rates vary depending on the type of work and are reviewed annually.
  • Quoted rates cover administration time (scheduling, invoicing, research etc.) as well as work on site.
  • After tax, NI, pension contributions, insurance and allowances (e.g. tools, petrol), the gardener’s take-home pay is typically 40% of the quoted rate.
  • Invoices are issued by email. Payment is accepted via bank transfer, cheque, or cash.

13. Liability

  • Garden Regeneration is not liable for damage or delays caused by extreme weather, restricted access, or failure by the client to provide accurate information (e.g. pesticide use).
  • Clients remain responsible for their own property, pets, and garden waste disposal unless otherwise agreed.
  • Garden Regeneration is fully insured.

14. Amendments

  • These Terms & Conditions may be updated periodically. Clients will be notified of any significant changes.